Frequently Asked Questions❓
Find clear answers to your questions about managing reviews and growing your restaurant’s revenue.
What exactly does Fork & Feedback do?
We professionally manage and respond to your restaurant’s Google and Yelp reviews. Every review receives a thoughtful, brand-aligned response written by a real human. We also monitor your listings daily and provide monthly performance insights.
Do you respond to every single review?
Yes. Every Google and Yelp review is responded to professionally – whether it’s 5 stars or 1 star. Consistency is key to building trust and improving visibility.
Will the responses sound generic or automated?
No. Every response is written by a real human with hospitality experience. We tailor tone and messaging to reflect your restaurant’s brand and voice.
How do you handle negative reviews?
We respond calmly, professionally, and strategically. For reviews rated 3 stars or below, we notify you and can collaborate before posting if needed. Our goal is to protect your reputation – not escalate situations.
What if a review is fake or unfair?
We guide you through the proper dispute process on Google or Yelp and help craft the right public response while the review is under investigation.
Is there a contract?
No long-term contracts. It’s $99 per month, and you can cancel anytime.
Will this really help my ranking?
Consistent review engagement is a strong local trust signal. While no one can guarantee rankings, active responses improve credibility and customer trust – which influences visibility over time.
Who is this service for?
Fork & Feedback is designed specifically for independent restaurants that want professional reputation management without hiring in-house staff.