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Dan K.★★★★★
Reply from the owner psst: Fork & Feedback
Review management for independent restaurants
Every review gets a real answer.
Fork & Feedback writes thoughtful, human replies to your Google and Yelp reviews, in your voice, while you run the restaurant. $99/month, no contracts.
200+ PartnersProudly working with local independent shops
What we do
Replies, alerts & weekly reports
Made for local independent shops, especially pizzerias. You compete with chains that have whole marketing teams. We make sure your guests hear back just as fast.
Google & Yelp replies
Unlimited replies to positive and negative reviews, written by a real person in your brand voice.
Alerts & monitoring
We watch your profiles all day. When a review needs you, we send an alert so you can handle it.
Weekly reports
A short, plain report on what guests love, what to fix and local SEO insights, with dedicated support.
Why it matters
Unanswered reviews cost you customers
Before a guest orders, they read your reviews. What they see, and whether you replied, helps them decide.
Without replies
- Reviews sit unanswered, so your Google profile looks inactive and can rank lower in local search.
- New customers see a complaint with no response and assume you don’t care.
- You’re too busy running the restaurant, so replying never happens.
With Fork & Feedback
- Every review gets a reply, so your profile stays active and can rank higher in local search.
- New customers see that you listen and care, and trust you before they walk in.
- We handle all of it, so you spend no time on reviews.
How it works
From review to reply, without you lifting a finger
- 🍕 A guest leaves a reviewOn Google or Yelp.
- 🍔 We get notifiedWe’re watching your profiles so you don’t have to.
- 🥗 A person writes the replyHuman-written, in your preferred tone. No templates.
- 🍝 It reaches your guestSent to you or published, depending on the workflow you pick.
- 🍰 Your restaurant stays activeA professional online presence, with no time spent managing reviews.
Your week at a glance
Example report
23 new reviewsWe answered all 23
19 happy guests4 were unhappy
Guests love your garlic knotsMentioned in 14 reviews
Weekend pickup is slowMentioned in 4 reviews
Next step: Check how long weekend pickups are taking.
Pricing
One simple plan
Everything you need to keep up with your Google and Yelp reviews, for one flat monthly price. Month to month, cancel anytime.
Month to month
$99 /month
- Unlimited Google review responses
- Unlimited Yelp review responses
- Positive and negative review responses
- Custom brand voice matching
- Review monitoring and negative review alerts
- Customer feedback analysis
- Local SEO insights
- Weekly reports and dedicated support
No contracts. Cancel anytime.
Get in touch
Let’s get your reviews covered.
Share a few details and we’ll reach out. Prefer to talk? Call or text anytime.
Thanks, we have your details.
If your email app didn’t open, copy your details and send them to Forkandfeedback@gmail.com, or text 844-880-1029.
FAQ
Questions, answered
Do you use AI to respond to reviews?
No. Responses are reviewed and written by real people, so they sound natural and fit your restaurant.
Which platforms do you support?
Google and Yelp.
Can you respond to negative reviews?
Yes. We respond to both positive and negative reviews professionally and on-brand.
Can I cancel anytime?
Yes. Fork & Feedback is month-to-month with no long-term contracts. You can cancel at any time, and we’ll continue managing your reviews through the end of your current billing period.
Can I approve responses before they’re posted?
Yes. We can create an approval workflow if you’d like to review responses first.
How quickly do you respond?
We check reviews regularly and reply promptly, based on how much activity your restaurant has.